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I regularly build and specialize in 2-way API integrations for Xero, Shopify and eBay.

Zoho CRM / Deluge: Send an email with a CRM Quote using a given CRM template

What?
A noteworthy article in my opinion on how to send a CRM quote record using a template the customer created from a button.

Why?
Yes you can do this already by going to the record, clicking on the ellipsis or three horizontal dots button in the top right and selecting "Send Mail" then selecting which inventory template to use... This is too many steps for some. Instead, we've been asked to create a button that sits on the view page of a record and the staff simply click on and it does all the aforementioned.
How?
The difficult part here was to figure out how to convert the CRM record into a PDF using a customer's template.

copyraw
//
// initialize (this is code added to a button so should alert user if no email was specified)
v_OutputMessage = "";
v_TemplateID = "123456789012345678";
//
// get the quote details given a record ID
r_QuoteDetails = zoho.crm.getRecordById("Quotes",p_QuoteID);
//
// check target email is not null/blank
if(!isnull(r_QuoteDetails.get("Email")))
{
    v_Url = "https://zohoapis.com/crm/v2/settings/inventory_templates/" + v_TemplateID + "/actions/print_preview?record_id=" + p_QuoteID + "&print_type=pdf";
    f_FileRequest = invokeurl
    [
        url :v_Url
        type :GET
        connection:"zcrm"
    ];
    f_FileRequest.setParamName("file");
    f_FileRequest.setFileName(r_QuoteDetails.get("Subject") + ".pdf");
    //
    // get a greeting name
    v_EmailTo = r_QuoteDetails.get("Email");
    v_ContactName = r_QuoteDetails.get("Contact_Name").get("name");
    v_EmailSubject = "Quote " + r_QuoteDetails.get("Subject") + " for " + r_QuoteDetails.get("Contact_Name").get("name");
    v_EmailMessage = "Hi " + v_ContactName + ",<br /><br />Please find attached your quote.<br /><br />Kind Regards,<br /><br />The Team";
    //
    sendmail
    [
        from :zoho.loginuserid
        to :v_EmailTo
        subject :v_EmailSubject
        message :v_EmailMessage
        Attachments :file:f_FileRequest
    ];
}
else
{
    v_OutputMessage = "No email was specified on this record.  Cannot send this quote.";
}
return v_OutputMessage;
  1.  // 
  2.  // initialize (this is code added to a button so should alert user if no email was specified) 
  3.  v_OutputMessage = ""
  4.  v_TemplateID = "123456789012345678"
  5.  // 
  6.  // get the quote details given a record ID 
  7.  r_QuoteDetails = zoho.crm.getRecordById("Quotes",p_QuoteID)
  8.  // 
  9.  // check target email is not null/blank 
  10.  if(!isnull(r_QuoteDetails.get("Email"))) 
  11.  { 
  12.      v_Url = "https://zohoapis.com/crm/v2/settings/inventory_templates/" + v_TemplateID + "/actions/print_preview?record_id=" + p_QuoteID + "&print_type=pdf"
  13.      f_FileRequest = invokeUrl 
  14.      [ 
  15.          url :v_Url 
  16.          type :GET 
  17.          connection:"zcrm" 
  18.      ]
  19.      f_FileRequest.setParamName("file")
  20.      f_FileRequest.setFileName(r_QuoteDetails.get("Subject") + ".pdf")
  21.      // 
  22.      // get a greeting name 
  23.      v_EmailTo = r_QuoteDetails.get("Email")
  24.      v_ContactName = r_QuoteDetails.get("Contact_Name").get("name")
  25.      v_EmailSubject = "Quote " + r_QuoteDetails.get("Subject") + " for " + r_QuoteDetails.get("Contact_Name").get("name")
  26.      v_EmailMessage = "Hi " + v_ContactName + ",<br /><br />Please find attached your quote.<br /><br />Kind Regards,<br /><br />The Team"
  27.      // 
  28.      sendmail 
  29.      [ 
  30.          from :zoho.loginuserid 
  31.          to :v_EmailTo 
  32.          subject :v_EmailSubject 
  33.          message :v_EmailMessage 
  34.          Attachments :file:f_FileRequest 
  35.      ]
  36.  } 
  37.  else 
  38.  { 
  39.      v_OutputMessage = "No email was specified on this record.  Cannot send this quote."
  40.  } 
  41.  return v_OutputMessage; 


Update: What is the URL to download the PDF in Zoho Books?
Found this today so thought I'd add it to this article:
  • Invoice: https://books.zoho.com/api/v3/invoices/pdf?organization_id=<Zoho_Books_Org_ID>&invoice_ids=<Zoho_Invoice_ID>

Caveat(s):
  • The "From" email address can only be the admin or the logged-in user (user who clicks on the button).
  • There might be an easier way to get the template ID used in CRM, but we did this by
    1. Login to ZohoCRM > Settings > Templates > Inventory
    2. Hover the mouse cursor over the template you want to use.
    3. Note or screenshot the url that pops up and the template ID is at the end of it.
Category: Zoho :: Article: 821

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Joel Lipman
www.joellipman.com

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