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Zoho Creator/Deluge: Calculating with Timezone Offset

Zoho
Hits: 3542
What?
This is an article to remind me how to calculate various times for an appointment booking system based on the timezones of each party.

Why?
The use-case scenario is that our Creator server uses the US datacenter but has it's server timezone set to "US/Eastern" or "America/New_York" (-05:00). Our sales person is on the west coast in the timezone "America/Los_Angeles" (-08:00). And our customer is in "Europe/Luxembourg" (+01:00).

We want to tell our customer they have an appointment at 4pm their time in Luxembourg; tell the agent/salesperson to call the customer at 7am in Los Angeles; and tell headquarters or the system calendar that the appointment is at 10am.

How?
So adding a datetime field and calling this one the "Customers Appointment Time" is the wrong first step. Reason being is that datetime fields hold the time zone they are set in (ZohoCreator > Settings > Date and Time Settings); so as soon as you try to insert a date time and perhaps accompany that value with a timezone, several calculations happen in real-time making it really difficult to extract and use.

The key trick I used was to actually use a single-line text to store the customer's requested time. Let's use the appointment example mentioned above for a customer in UTC+1 @ 4pm their time. The server is on Eastern time UTC-5 and the agent is in Los Angeles UTC-8. For this first example, we're not bother with Daylight Savings Time. The field is a text line field called Customers_Requested_Time and I have added a few more date time fields called GMT_Date_Time_Start, GMT_Date_Time_End, System_Date_Time_Start, System_Date_Time_End, Agent_Date_Time_Start, and Agent_Date_Time_End:
copyraw 
// defaults
v_AppointmentDuration = 30;
//
// get customer's requested time
v_CustomersRequestedTime = input.Customers_Requested_Time.toTime();
v_CustomerTimeZoneName = "(+01:00) Europe/Luxembourg";
v_CustomerOffset = "+01:00";
//
// calculate GMT
v_CustomerPlusMinus = v_CustomerOffset.subString(0,1);
v_CustomerHours = v_CustomerOffset.subString(1,3).toLong();
v_CustomerMinutes = v_CustomerOffset.subString(4,6).toLong();
if(v_CustomerPlusMinus == "+")
{
    input.GMT_Date_Time_Start = v_CustomersRequestedTime.subHour(v_CustomerHours).subMinutes(v_CustomerMinutes);
}
else
{
    input.GMT_Date_Time_Start = v_CustomersRequestedTime.addHour(v_CustomerHours).addMinutes(v_CustomerMinutes);
}
if(!isnull(input.GMT_Date_Time_Start))
{
    input.GMT_Date_Time_End = input.GMT_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// calculate Eastern time (System HQ)
if(!isnull(input.GMT_Date_Time_Start))
{
    // subtract 5 hours from GMT as system is based in US/Eastern time
    input.System_Date_Time_Start = input.GMT_Date_Time_Start.subHour(5);
    input.System_Date_Time_End = input.System_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// calculate Agents time
v_AgentTimeZoneName = "(-08:00) America/Los_Angeles";
v_AgentOffset = "-08:00";
v_AgentPlusMinus = v_AgentOffset.subString(0,1);
v_AgentHours = v_AgentOffset.subString(1,3).toLong();
v_AgentMinutes = v_AgentOffset.subString(4,6).toLong();
if(v_AgentPlusMinus == "+")
{
    input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.addHour(v_AgentHours).addMinutes(v_AgentMinutes);
    input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
else
{
    input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.subHour(v_AgentHours).subMinutes(v_AgentMinutes);
    input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// display confirmation text
v_ResultInformation = "<table>";
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer:</b></td><td>" + input.Name + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Phone:</b></td><td>" + input.Phone_Number + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Email:</b></td><td>" + input.Email + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Event:</b></td><td>" + v_AppointmentType + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Duration:</b></td><td>" + v_AppointmentDuration + " Minutes</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer's Appointment Date/Time:</b>   </td>");
v_ResultInformation = v_ResultInformation.concat("<td>" + v_CustomersRequestedTime.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_CustomerTimeZoneName + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Agent's Appointment Date/Time:</b></td>");
v_ResultInformation = v_ResultInformation.concat("<td>" + input.Agent_Date_Time_Start.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_AgentTimeZoneName + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("</table>");
input.Note_BookedTimeSelection = v_ResultInformation;
  1.  // defaults 
  2.  v_AppointmentDuration = 30; 
  3.  // 
  4.  // get customer's requested time 
  5.  v_CustomersRequestedTime = input.Customers_Requested_Time.toTime(); 
  6.  v_CustomerTimeZoneName = "(+01:00) Europe/Luxembourg"; 
  7.  v_CustomerOffset = "+01:00"; 
  8.  // 
  9.  // calculate GMT 
  10.  v_CustomerPlusMinus = v_CustomerOffset.subString(0,1); 
  11.  v_CustomerHours = v_CustomerOffset.subString(1,3).toLong(); 
  12.  v_CustomerMinutes = v_CustomerOffset.subString(4,6).toLong(); 
  13.  if(v_CustomerPlusMinus == "+") 
  14.  { 
  15.      input.GMT_Date_Time_Start = v_CustomersRequestedTime.subHour(v_CustomerHours).subMinutes(v_CustomerMinutes); 
  16.  } 
  17.  else 
  18.  { 
  19.      input.GMT_Date_Time_Start = v_CustomersRequestedTime.addHour(v_CustomerHours).addMinutes(v_CustomerMinutes); 
  20.  } 
  21.  if(!isnull(input.GMT_Date_Time_Start)) 
  22.  { 
  23.      input.GMT_Date_Time_End = input.GMT_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  24.  } 
  25.  // 
  26.  // calculate Eastern time (System HQ) 
  27.  if(!isnull(input.GMT_Date_Time_Start)) 
  28.  { 
  29.      // subtract 5 hours from GMT as system is based in US/Eastern time 
  30.      input.System_Date_Time_Start = input.GMT_Date_Time_Start.subHour(5); 
  31.      input.System_Date_Time_End = input.System_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  32.  } 
  33.  // 
  34.  // calculate Agents time 
  35.  v_AgentTimeZoneName = "(-08:00) America/Los_Angeles"; 
  36.  v_AgentOffset = "-08:00"; 
  37.  v_AgentPlusMinus = v_AgentOffset.subString(0,1); 
  38.  v_AgentHours = v_AgentOffset.subString(1,3).toLong(); 
  39.  v_AgentMinutes = v_AgentOffset.subString(4,6).toLong(); 
  40.  if(v_AgentPlusMinus == "+") 
  41.  { 
  42.      input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.addHour(v_AgentHours).addMinutes(v_AgentMinutes); 
  43.      input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  44.  } 
  45.  else 
  46.  { 
  47.      input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.subHour(v_AgentHours).subMinutes(v_AgentMinutes); 
  48.      input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  49.  } 
  50.  // 
  51.  // display confirmation text 
  52.  v_ResultInformation = "<table>"; 
  53.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer:</b></td><td>" + input.Name + "</td></tr>"); 
  54.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Phone:</b></td><td>" + input.Phone_Number + "</td></tr>"); 
  55.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Email:</b></td><td>" + input.Email + "</td></tr>"); 
  56.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Event:</b></td><td>" + v_AppointmentType + "</td></tr>"); 
  57.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Duration:</b></td><td>" + v_AppointmentDuration + " Minutes</td></tr>"); 
  58.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer's Appointment Date/Time:</b>   </td>"); 
  59.  v_ResultInformation = v_ResultInformation.concat("<td>" + v_CustomersRequestedTime.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_CustomerTimeZoneName + "</td></tr>"); 
  60.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Agent's Appointment Date/Time:</b></td>"); 
  61.  v_ResultInformation = v_ResultInformation.concat("<td>" + input.Agent_Date_Time_Start.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_AgentTimeZoneName + "</td></tr>"); 
  62.  v_ResultInformation = v_ResultInformation.concat("</table>"); 
  63.  input.Note_BookedTimeSelection = v_ResultInformation; 

Additional: Daylight Savings Time
Just to cover all aspects of this, I create a Zoho Creator form with the timezone names, their offset and their DST offset as well as a boolean to say whether Daylight Savings Time is in effect for this timezone or not. So let's pretend we have a creator form wth the following fields:
  • TZ Database Name (single-line)
  • UTC Offset (single-line)
  • UTC DST Offset (single-line)
  • DST In Effect (boolean)
Zoho Creator/Deluge: Calculating with Timezone Offset: Creator form
Zoho Creator/Deluge: Calculating with Timezone Offset: Creator Report

With the addition of 2 lookup fields to our booking form: one called "Customer's TimeZone" and the other called "Agent TimeZone", then our code needs to take these into account and will look more like the following:
copyraw 
// defaults
v_AppointmentType = "Initial Consultation";
v_AppointmentDuration = 30;
v_CustomerTimeZoneName = "(+01:00 :: Europe/Luxembourg)";
v_CustomerOffset = "+01:00";
v_AgentTimeZoneName = "(-08:00 :: America/Los_Angeles)";
v_AgentOffset = "-08:00";
//
// get customer's requested time
v_CustomersRequestedTime = input.Customers_Requested_Time.toTime();
if(!isnull(input.Customer_s_TimeZone))
{
    r_CustomerTimezone = TimeZones[ID == input.Customer_s_TimeZone];
    if(r_CustomerTimezone.count() > 0)
    {
        if(r_CustomerTimezone.DST_In_Effect)
        {
            v_CustomerOffset = r_CustomerTimezone.UTC_DST_Offset;
        }
        else
        {
            v_CustomerOffset = r_CustomerTimezone.UTC_Offset;
        }
        v_CustomerTimeZoneName = "(" + v_CustomerOffset + " :: " + r_CustomerTimezone.TZ_Database_Name + ")";
    }
}
//
// calculate GMT
v_CustomerPlusMinus = v_CustomerOffset.subString(0,1);
v_CustomerHours = v_CustomerOffset.subString(1,3).toLong();
v_CustomerMinutes = v_CustomerOffset.subString(4,6).toLong();
if(v_CustomerPlusMinus == "+")
{
    input.GMT_Date_Time_Start = v_CustomersRequestedTime.subHour(v_CustomerHours).subMinutes(v_CustomerMinutes);
}
else
{
    input.GMT_Date_Time_Start = v_CustomersRequestedTime.addHour(v_CustomerHours).addMinutes(v_CustomerMinutes);
}
if(!isnull(input.GMT_Date_Time_Start))
{
    input.GMT_Date_Time_End = input.GMT_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// calculate Eastern time (System HQ)
if(!isnull(input.GMT_Date_Time_Start))
{
    // subtract 5 hours from GMT as system is based in US/Eastern time
    input.System_Date_Time_Start = input.GMT_Date_Time_Start.subHour(5);
    input.System_Date_Time_End = input.System_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// calculate Agents time
if(!isnull(input.Agent_TimeZone))
{
    r_AgentTimezone = TimeZones[ID == input.Agent_TimeZone];
    if(r_AgentTimezone.count() > 0)
    {
        if(r_AgentTimezone.DST_In_Effect)
        {
            v_AgentOffset = r_AgentTimezone.UTC_DST_Offset;
        }
        else
        {
            v_AgentOffset = r_AgentTimezone.UTC_Offset;
        }
        v_AgentTimeZoneName = "(" + v_AgentOffset + " :: " + r_AgentTimezone.TZ_Database_Name + ")";
        
    }
}
v_AgentPlusMinus = v_AgentOffset.subString(0,1);
v_AgentHours = v_AgentOffset.subString(1,3).toLong();
v_AgentMinutes = v_AgentOffset.subString(4,6).toLong();
if(v_AgentPlusMinus == "+")
{
    input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.addHour(v_AgentHours).addMinutes(v_AgentMinutes);
    input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
else
{
    input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.subHour(v_AgentHours).subMinutes(v_AgentMinutes);
    input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration);
}
//
// display confirmation text
v_ResultInformation = "<table>";
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer:</b></td><td>" + input.Name + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Phone:</b></td><td>" + input.Phone_Number + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Email:</b></td><td>" + input.Email + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Event:</b></td><td>" + v_AppointmentType + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Duration:</b></td><td>" + v_AppointmentDuration + " Minutes</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer's Appointment Date/Time:</b>   </td>");
v_ResultInformation = v_ResultInformation.concat("<td>" + v_CustomersRequestedTime.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_CustomerTimeZoneName + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Agent Appointment Date/Time:</b></td>");
v_ResultInformation = v_ResultInformation.concat("<td>" + input.Agent_Date_Time_Start.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_AgentTimeZoneName + "</td></tr>");
v_ResultInformation = v_ResultInformation.concat("</table>");
input.Note_BookedTimeSelection = v_ResultInformation;
  1.  // defaults 
  2.  v_AppointmentType = "Initial Consultation"; 
  3.  v_AppointmentDuration = 30; 
  4.  v_CustomerTimeZoneName = "(+01:00 :: Europe/Luxembourg)"; 
  5.  v_CustomerOffset = "+01:00"; 
  6.  v_AgentTimeZoneName = "(-08:00 :: America/Los_Angeles)"; 
  7.  v_AgentOffset = "-08:00"; 
  8.  // 
  9.  // get customer's requested time 
  10.  v_CustomersRequestedTime = input.Customers_Requested_Time.toTime(); 
  11.  if(!isnull(input.Customer_s_TimeZone)) 
  12.  { 
  13.      r_CustomerTimezone = TimeZones[ID == input.Customer_s_TimeZone]; 
  14.      if(r_CustomerTimezone.count() > 0) 
  15.      { 
  16.          if(r_CustomerTimezone.DST_In_Effect) 
  17.          { 
  18.              v_CustomerOffset = r_CustomerTimezone.UTC_DST_Offset; 
  19.          } 
  20.          else 
  21.          { 
  22.              v_CustomerOffset = r_CustomerTimezone.UTC_Offset; 
  23.          } 
  24.          v_CustomerTimeZoneName = "(" + v_CustomerOffset + " :: " + r_CustomerTimezone.TZ_Database_Name + ")"; 
  25.      } 
  26.  } 
  27.  // 
  28.  // calculate GMT 
  29.  v_CustomerPlusMinus = v_CustomerOffset.subString(0,1); 
  30.  v_CustomerHours = v_CustomerOffset.subString(1,3).toLong(); 
  31.  v_CustomerMinutes = v_CustomerOffset.subString(4,6).toLong(); 
  32.  if(v_CustomerPlusMinus == "+") 
  33.  { 
  34.      input.GMT_Date_Time_Start = v_CustomersRequestedTime.subHour(v_CustomerHours).subMinutes(v_CustomerMinutes); 
  35.  } 
  36.  else 
  37.  { 
  38.      input.GMT_Date_Time_Start = v_CustomersRequestedTime.addHour(v_CustomerHours).addMinutes(v_CustomerMinutes); 
  39.  } 
  40.  if(!isnull(input.GMT_Date_Time_Start)) 
  41.  { 
  42.      input.GMT_Date_Time_End = input.GMT_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  43.  } 
  44.  // 
  45.  // calculate Eastern time (System HQ) 
  46.  if(!isnull(input.GMT_Date_Time_Start)) 
  47.  { 
  48.      // subtract 5 hours from GMT as system is based in US/Eastern time 
  49.      input.System_Date_Time_Start = input.GMT_Date_Time_Start.subHour(5); 
  50.      input.System_Date_Time_End = input.System_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  51.  } 
  52.  // 
  53.  // calculate Agents time 
  54.  if(!isnull(input.Agent_TimeZone)) 
  55.  { 
  56.      r_AgentTimezone = TimeZones[ID == input.Agent_TimeZone]; 
  57.      if(r_AgentTimezone.count() > 0) 
  58.      { 
  59.          if(r_AgentTimezone.DST_In_Effect) 
  60.          { 
  61.              v_AgentOffset = r_AgentTimezone.UTC_DST_Offset; 
  62.          } 
  63.          else 
  64.          { 
  65.              v_AgentOffset = r_AgentTimezone.UTC_Offset; 
  66.          } 
  67.          v_AgentTimeZoneName = "(" + v_AgentOffset + " :: " + r_AgentTimezone.TZ_Database_Name + ")"; 
  68.   
  69.      } 
  70.  } 
  71.  v_AgentPlusMinus = v_AgentOffset.subString(0,1); 
  72.  v_AgentHours = v_AgentOffset.subString(1,3).toLong(); 
  73.  v_AgentMinutes = v_AgentOffset.subString(4,6).toLong(); 
  74.  if(v_AgentPlusMinus == "+") 
  75.  { 
  76.      input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.addHour(v_AgentHours).addMinutes(v_AgentMinutes); 
  77.      input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  78.  } 
  79.  else 
  80.  { 
  81.      input.Agent_Date_Time_Start = input.GMT_Date_Time_Start.subHour(v_AgentHours).subMinutes(v_AgentMinutes); 
  82.      input.Agent_Date_Time_End = input.Agent_Date_Time_Start.addMinutes(v_AppointmentDuration); 
  83.  } 
  84.  // 
  85.  // display confirmation text 
  86.  v_ResultInformation = "<table>"; 
  87.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer:</b></td><td>" + input.Name + "</td></tr>"); 
  88.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Phone:</b></td><td>" + input.Phone_Number + "</td></tr>"); 
  89.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Email:</b></td><td>" + input.Email + "</td></tr>"); 
  90.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Event:</b></td><td>" + v_AppointmentType + "</td></tr>"); 
  91.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Duration:</b></td><td>" + v_AppointmentDuration + " Minutes</td></tr>"); 
  92.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Customer's Appointment Date/Time:</b>   </td>"); 
  93.  v_ResultInformation = v_ResultInformation.concat("<td>" + v_CustomersRequestedTime.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_CustomerTimeZoneName + "</td></tr>"); 
  94.  v_ResultInformation = v_ResultInformation.concat("<tr><td><b>Agent Appointment Date/Time:</b></td>"); 
  95.  v_ResultInformation = v_ResultInformation.concat("<td>" + input.Agent_Date_Time_Start.toString("EEEE, MMMM dd, yyyy @ h:mma") + "   " + v_AgentTimeZoneName + "</td></tr>"); 
  96.  v_ResultInformation = v_ResultInformation.concat("</table>"); 
  97.  input.Note_BookedTimeSelection = v_ResultInformation; 

Source(s):
Category: Zoho :: Article: 790

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