Customer Relationship Management Systems

Zoho Deluge: Loop through 30 Minute Slots

: Category: Zoho Deluge; 30 November 2018; Hits: 19050

What?
This code snippet took me a while to do and the documentation is flaky so I thought I'd make a note here just in case I need to refer to it again.

Why?
I want to modify a picklist and fill it with options from a certain time of the day to the closing time of the day (working hours).

How?
The plan is to iterate through a 24-hour clock, enable adding to the picklist when the starting hour is found and stop adding when the closing hour is found. The picklist field is called "Time_Field".

: Category: Zoho Deluge; 19 November 2018; Hits: 18443

What?
So this is NOT an article on how to create a MD5 function for an ETag in Zoho Deluge as I expected it would be. At time of print, the Zoho documentation (and Google search results) make no mention of using MD5 in an encryption task.

Why?
I'm trying to create an ETag for a synchronization process between Zoho Creator and Zoho CRM. Combining all the fields to compare into a single field can't be done via the documented methods (base64, urlencode or AES) as this exceeds 255 characters (it could be a multiline but this would defeat the objective of an Etag).

How?

: Category: Zoho Deluge; 15 November 2018; Hits: 13203

What?
So another quick note as I couldn't find a solution on the forums. This is to hide the reset button on a non-stateless form (state form?). I have posted this on the Zoho forums as well but here goes:

Why?
Because I can. And because as someone said, a "reset" button is so 1990. I have a confirmation page and don't want the button to show so...

How?

: Category: Zoho Deluge; 08 November 2018; Hits: 20876

What?
This is a very quick note with the code to retrieve the full day name from a date (eg. "Monday").

Why?
If I use the toString() function to get the day, it only returns the first 3 letters of the day (eg. "Mon").

My_Date = today;
Day_Name = My_Date.toString("E");  // returns "Mon"

How?

: Category: Zoho Deluge; 08 November 2018; Hits: 19909

What?
This is a very quick note with the code to determine the English ordinal of a date (eg. "st" of "1st"). So in a date, instead of "Tuesday, 6 November 2018", I could want "Tuesday 6th of November 2018".

Why?
Well there's a long a way to do it (but reliable). But being limited to the lines of code you can run (ref. "Maximum number of executable statements", anything that reduces the number of lines used would be an improvement. This is how I was doing it previously.

	// get the date (eg. 1, 2, 3, ... 29, 30, 31)
	This_Day_Date = My_Date_Field.toString("d");

	// determine English ordinal
	English_Ordinal = "th ";
	if(This_Day_Date == "1" || This_Day_Date == "21" || This_Day_Date == "31")
	{
		English_Ordinal = "st ";
	}
	if(This_Day_Date == "2" || This_Day_Date == "22")
	{
		English_Ordinal = "nd ";
	}
	if(This_Day_Date == "3" || This_Day_Date == "23")
	{
		English_Ordinal = "rd ";
	}

	// display
	info My_Date.toString("d") + English_Ordinal;

How?

: Category: Zoho Deluge; 03 June 2019; Hits: 20376

What?
A quick article just as a note to get the users country information from a third-party API based on the given IP address.

How?
Well this is just a list of free 3rd-party APIs and the below code is dependent on these being online and working...

ZohoDesk & ZohoAnalytics: Display Ticket Attachments in Analytics Report

: Category: Zoho Desk; 05 December 2023; Hits: 48849

What?
A quick article with the code to download image attachments from a Zoho Ticket and then to upload the attachment to Zoho Analytics.

Why?
First of all, we couldn't find how to sync attachments from ZohoDesk to ZohoAnalytics using the integration. Other tables will sync but we couldn't find attachments, so our solution here is to create a data table and then to push the attachment from ZohoDesk to ZohoAnalytics using the API.

The use-case here is that a client wants customers to submit ZohoDesk tickets and upload photos of the problematic product to the ticket. They then want an Analytics report to show these photos.

How?
The following is simply the steps to create a data table in ZohoAnalytics, then the code to list a ticket's attachments and push them to the ZohoAnalytics data table.

Zoho Desk: Re-enable Desktop Notifications after clicking on "Not Now"

: Category: Zoho Desk; 20 July 2022; Hits: 18649

What?
This is a quick article to re-enable desktop notifications after having been prompted initially and having clicked on "Not Now".

Why?
I'm not sure when this prompt is supposed to prompt you again. A client of ours had accidentally clicked on "Not Now" instead of clicking on the "Enable". Documented below is how to get this to prompt you again.

Zoho Desk - Re-enable desktop notifications - Prompt

How?
This largely depends on whether you are using the Google Chrome web browser. In this case version 100 and is correct at time of print.